FAQ – Sleep Siren

Sleep Siren is an independent boutique for sleep and wellness products. We sell a range of products from luxury brands like Olivia von Halle, Free People, Chinti & Parker and many more.

We dispatch all orders ourselves, from our head office in Buckinghamshire. Your order will be received in one, beautifully packaged delivery!

We are NOT a marketplace or dropshipper.

At Sleep Siren, we are on a mission to create a happier, healthier society by changing the way society thinks about sleep. Modern society is built on the foundations of poor sleep. Ever longer work hours, lengthy commutes, jam-packed social lives and endless screen time mean we rarely have any chance to ‘switch off’. Sleep is now seen as a luxury that can be deferred to a later date. But the shocking truth is that sleep is the most important factor in well being - more than diet, exercise and genetics.

We are Europe's first sleep and wellness boutique. We provide accessible information and a carefully curated product range of science-backed products (no fluff or snake oil here) to help you upgrade your sleep and fall back in love with bedtime.

We love sharing the gift of sleep and are happy to help. Simply input the All orders are gift wrapped as standard, at no extra cost to you, meaning the receiver will get a lovely present to unwrap! We can also write include free card and personal message with every gift order. Simply add your message to the 'notes' section during checkout, or email us on hello@sleepsiren.com.

Simply put the gift receivers address in the 'shipping' address field, and any special message you would like us to include, and we'll do the rest!

We endeavour to dispatch all orders on the same day they are ordered. How quickly you receive your order depends on where you are located. You can see general timelines below:

- Orders for United Kingdom take 2-3 business days.

- Orders for Europe take 5-7 business days.

- International deliveries can take anywhere from 7-14 days.

We hope you love everything you order, but if something isn't quite right then we can happily offer a refund.

Send your unwanted items back within 30 days, or 14 days for sale items, with proof of purchase, making sure all items are unused, in their original packaging with all tags attached to:

Sleep Siren, Curates Cottage, Dorton Road, Chilton, HP18 9NA

There is a return address sticky label on your order form that you can use, but you’ll need to pay the return postage fee. We strongly recommend using a tracked delivery service for the return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved then your refund will be processed, less shipping, and a credit will automatically be applied to your original method of payment in 7 - 10 working days.

If you haven’t received a refund within this timeframe, please contact hello@sleepsiren.com.

There are certain situations where only partial refunds may be granted; Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery, or sale items after 7 days.

No problem! Simply email us on hello@sleepsiren.com and advise us of the order number and the exchange size you would like.

Once approved, send your exchange item within 30 days, or 14 days for sale items, making sure all items are unused, in their original packaging with all tags attached to:

Sleep Siren, Curates Cottage, Dorton Road, Chilton, HP18 9NA

You’ll need to pay the return postage fee. We strongly recommend using a tracked delivery service for the return.

Once your exchange is received and inspected, we will send out your requested exchange back out to you!

No problem! If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will therefore be notified about the return.

General

Payment

Shipping

Returns & Refunds

Exchanges